Get Support
Get help with CoinTrail. We're here to assist you with installation, configuration, and any issues you encounter.
Before Contacting Support
Please check these resources first to find a quick solution:
Contact Support
If you can't find the answer in the documentation, contact us through CodeCanyon:
Visit the CoinTrail item page on CodeCanyon where you purchased the script.
Navigate to the Comments section on the item page.
Describe your issue in detail. Include error messages, steps to reproduce, and any relevant configuration details.
Information to Include
To help us assist you faster, please include the following information in your support request:
| Information | How to Find It |
|---|---|
| Purchase Code | CodeCanyon → Downloads → License Certificate |
| CoinTrail Version | Admin Panel footer or config/app.php |
| PHP Version | Run php -v in terminal |
| Error Messages | From storage/logs/laravel.log |
| Steps to Reproduce | Detailed steps to trigger the issue |
| Screenshots | If applicable, screenshots of the error |
What's Included in Support
| Included in Support | Not Included |
|---|---|
| ✓ Installation assistance | ✗ Custom modifications |
| ✓ Bug fixes for reported issues | ✗ Third-party integrations |
| ✓ Configuration guidance | ✗ Server setup/administration |
| ✓ Documentation clarification | ✗ Custom feature development |
| ✓ Update assistance | ✗ Data migration from other systems |
Response Time
We aim to respond to all support requests within:
- 24-48 hours - Business days (Monday-Friday)
- 72 hours - Weekends and holidays
For faster response times and dedicated support, consider our premium support packages. Contact us for details.
Custom Development
Need custom features or modifications? We offer paid customization services:
- Custom integrations with third-party services
- New feature development
- Theme and design customization
- API development and integration
- Performance optimization
- Data migration services
Contact us through CodeCanyon with your requirements for a custom quote.
If CoinTrail has helped you, please consider leaving a rating on CodeCanyon. Your feedback helps us improve and reach more users!